07/28/08
	5 Tips for Doing Business By Phone
	1.	Always identify yourself and your organization when you make a call or receive one.
	2.	Make sure you have the correct phone number. Nowadays, there are general office numbers, direct lines, cell phones and even home phones that are used for business, so be sure all your digits are in order.
	3.	Try to answer all incoming phone calls by the third ring.
	4.	If a business associate (or a potential one) leaves you a phone message, contact him or her by phone as well, rather than through an alternate method, such as email. Always use the method of communication that was used to contact you.
	5.	Mind your time zones. Or else you may end up startling your Pacific Time associates out of a deep sleep (sorry, Carol!).
View WHY Xtra tips from previous weeks.